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Desktop Support Resume

It is safe to say that almost every home and business in the United States has some type of computer system operational, and as a result, there is a growing need for desktop support technicians or specialists. When submitting a desktop support resume for employment in the field, there are certain requirements which should be addressed in the qualifications, professional experience or education sections of the resume. Although a job in desktop support may not require a degree in computer sciences, there may be specific areas of hardware or software that a job candidate must at least have a working knowledge of.

The Objective in a Desktop Support Resume

The purpose of an objective statement is briefly to state, in a single line or two, why the candidate is looking for a job in desktop support. It should also include to why this particular employer is of interest. If the job being applied for involves incoming calls for tech support on internet access issues from a local ISP, the objective might be along the lines of, “To obtain an entry level position in tech support utilizing my problem solving skills in network connectivity.” A prospective employer reading this objective would spot ‘entry level’ and immediately understand this candidate wants to advance with the company, and would also see that the applicant has an understanding of internet service and connectivity.

Desktop Support Resume – Qualifications

This is an area of a resume where job seekers often get confused. Qualifications should be skills the applicant possesses that may, or may not, have been utilized in a job to date. It differs from professional experience in that it doesn’t reference actual work history and tasks that were required on the job. For instance, an individual may have the ability to repair computers on the hardware end, but his or her previous jobs only required handling incoming tech support calls to walk the caller through a series of steps for an initial assessment of the problem. Skills that make a candidate appealing to an employer are listed here, such as having great communication skills, a working knowledge of all major operating systems like Windows, Mac, Linux and Unix, and understanding Internet Service Protocol.

Professional Experience for a Desktop Support Resume

In qualifications of the desktop support resume, the candidate listed skills that qualified him or her for the job, but the professional experience is actual work history and related responsibilities such as customer support, analyzing computer issues from a remote location, and other duties that were required of them on the job. Many desktop support candidates are fresh out of technical school and this is an entry level position. There may be no experience in the field of computers, but any customer service jobs would be pertinent to list.

Educational Requirements for Desktop Support

Although educational requirements will vary among employers, it is safe to assume that the lowest level of acceptable education on a desktop support resume should be a two year degree in Computer Science from a technical school or an Associates Degree from an accredited college. Many employers may require a B.S. in Computer Science while others may require a Master’s Degree for management positions in desktop support. However, some entry level positions may just be customer service positions that require nothing above a high school diploma.

Because each employer has very specific requirements based on their needs within their company, it is always recommended to investigate what the job specs are prior to submitting a desktop support resume. If you have the necessary professional experience and educational requirements, then submitting a well formatted resume is in order. There is a desktop support resume sample on this site which can be referred to while compiling your resume.