www.sampleresume.net
|
|
|
CISCO Customer Support Engineer Resume
|
|
|
Use this CISCO Customer Support Engineer Resume Example with Objective, Technical Skills, Duties, Education and Certification to write your own CISCO Customer Support Engineer Resume.
Alfonso Gipson
1779 Church Street
Flushing, NY 11354
(777)-830-9557
a.gipson@sampleresume.net
Job Objective:
To be able to work as CISCO Customer Support Engineer in a world class organization where my general knowledge in telecommunication system and strong familiarity with all lines of CISCO products will be greatly developed and utilized to address customer issues related to CISCO products.
Skills:
• General knowledge in telecommunication system
• Experienced in SP networks
• Wide knowledge in MPLS and OSPF
• Wide knowledge in troubleshooting Cisco 7600 platform and other products
• Excellent skills in CRS troubleshooting
• Solid background in telecommunication systems and network environments
Professional Experience:
Sr. CISCO Customer Support Engineer, January 2009 - Present
ZBC Tech, New Haven, CT
Responsibilities:
• Served as a focal point in network problem solution.
• Responded to customers' queries regarding warranty issues.
• Provided technical assistance to other Customer Representatives.
• Studied unresolved issues and ensured that a solution will be generated to address the same.
• Communicated with CSE end-users in configuring CISCO products.
Jr. CISCO Customer Support Engineer, March 2006 – December 2008
Maylord, New Haven, CT
Responsibilities:
• Provided unlimited and prompt assistance to all personnel at all levels in the organization.
• Conducted trial and error solutions for solving problems.
• Supervised customers in resolving issues related to CiscoMail operation.
• Supervised the escalated products to engineering department.
• Supported CiscoMail Engineering group by resolving IMAP and DNS mail-encoding issues.
• Conducted consultations in debugging complex errors.
Education:
M.S. in Computer Science, 2006
Rensselaer Polytechnic Institute, Troy, NY
B.S. in Computer Engineering, 2002
Rensselaer Polytechnic Institute, Troy, NY
Certifications and Affiliations:
• Certificate in CNC Application
• National Council for CNC Application Engineers, co-chair
|
|
|
|
|
|
|