www.sampleresume.net
|
|
|
Cisco Support Engineer Resume
|
|
|
Use this Cisco Support Engineer Resume Example with Objective, Technical Skills, Duties, Education and Certification to write your own Cisco Support Engineer Resume.
Clarence Jarrett
852 Weekley Street
San Antonio, TX 78205
(444)-411-4039
c.jarrett@sampleresume.net
Job Objective:
Seeking the position of Cisco Support Engineer and share my expertise in Hardware, Software, Operating System, and Linux Languages. My expertise in CUVA and PSTN will be very helpful in providing support to the projects of the company.
Skills:
Broad experience with Cisco switches and routers
Excellent skills in working with Networking industry, products and protocols
Wide understanding of network technologies and protocols
Expert in Cisco Unified Communications products
Proficient in using the Internet and other related concepts
VLAN, VPN
Cisco Unified Video Advantage (CUVA)
Microsoft Windows Server (2000, XP, 2003, Vista)
PSTN Public Switched Telephone Network
Professional Experience:
Cisco Support Engineer III, January 2009 - Present
H.A Stiles Company Crafton, PA
Responsibilities:
Handled VLAN on switches and VPN on Firewalls.
Organized the access IDs of the clients with the use of Cisco software on laptops.
Provided solutions and answers to inquiries of the costumers for different products and services that WebEx offers.
Troubleshot and installed Cisco security switches.
Managed the programs on Cisco range including routers, switches, security, and wireless communication products.
Cisco Support Engineer II, March 2006 December 2008
Haber Inc., Crafton, PA
Responsibilities:
Supplied customers second and third level technical support for Enterprise voice technologies.
Used analytic skills and technical knowledge in solving product and network problems in different levels.
Furnished intellectual property with technology product training as required by the company.
Acted as focal point for large and escalated network problem issues.
Conducted lab setups from moderate to complex levels.
Submitted the complete bug reports to the companys expert department.
Education:
M.S in Computer Science Engineering, 2006
University of Notre Dame, Notre Dame, IN
B.S. in Computer Science, 2002
University of Notre Dame, Notre Dame, IN
Certifications and Affiliations:
Certificate in Cisco Conference Connection
Certificate in Cisco Emergency Responder (CER)
|
|
|
|
|
|
|