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Customer Support Engineer Resume
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Use this Customer Support Engineer Resume Example with Objective, Technical Skills, Duties, Education and Certification to write your own Customer Support Engineer Resume.
Dwayne Rayford
4666 Centennial Farm Road
Akron, IA 51001
(555)-714-6294
d.rayford@sampleresume.net
Job Objective:
To be able to work as Customer Support Engineer in one of the country's outbound call centers and contribute my over 4 years' professional experience in broad programming and debugging. My solid knowledge in Perl, Java, UNIX and SQL will be very helpful in providing quality support to customers.
Skills:
• Strong knowledge in Unix, SQL, Oracle
• Broad programming/debugging skills
• Wide knowledge in Perl and Java
• Interface Engine, Normalization Model, Consolidation
• Working knowledge on AC Servers, AC Desktops, Bloomberg and Reuters interfaces
• Support tools: Request Tracker, Kbase
Professional Experience:
Customer Support Engineer II, January 2009 - Present
Phil-am Lines, Cambridge, MD
Responsibilities:
• Proposed practical solutions to issues raised by the Control Team.
• Developed relationships with customers by supporting pro active communication.
• Communicated technical concepts to the team.
• Studied technical issues and proposed appropriate and practical solutions.
• Acted promptly on the help tickets forwarded by the Chat Team.
• Attended product trainings to be well-equipped on handling new product issues.
Customer Support Engineer I, March 2006 – December 2008
Pro-Tech, Cambridge, MD
Responsibilities:
• Provided feedback to Product & Development team regarding usability and functionality.
• Utilized VMware technology in developing and analyzing issues.
• Improved the speed of remote access to connect to customer environment.
• Provided training to support new members.
• Conducted site visits to customer's residences when problem cannot be solved via networking.
Education:
M.S. in Computer Applications, 2006
University of Maryland, College Park, MD
B.S. in Computer Engineering, 2002
University of Maryland, College Park, MD
Certifications and Affiliations:
• Networking Certification: NIS, NFSIBM
• Certified Solutions Expert - DB2 UDB v7
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