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IT Support Job Description
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Whenever there is a problem with the computers, the help of an IT support person or team is sought to solve it. The responsibility of the IT support person is to fix the problem, preferably with minimum cost and time. They are very vital to the smooth functioning of computer systems in an organization or homes.
IT Support Job Duties
An IT support person offers services over the telephone, via email or on-site. An IT support manager is expected be thorough with all aspects of computers, the usual problems they encounter, and their possible solutions. The jobs of an IT support person could be like this:
1) Listen or read carefully about the computer problems.
2) May have to instruct a computer user over the phone step-by-step to fix a problem.
3) Diagnose software and hardware problems.
4) Fix computer problems and ensure minimum or no down time.
5) Have to install all types of computer tools and printers.
6) Set up servers and routers.
7) Instruct and train staff about how to use a computer, software or program.
8) Write instruction manuals.
9) IT support managers have to lead a team of IT professionals and IT specialists.
IT Support Knowledge and Skills
1) Sound knowledge of different operating systems including: Windows, Mac OS X, and Linux helps.
2) Solid command over various programming languages, TCP/IP networking, and firewalls.
3) In touch with latest IT trends and products.
4) Good listening skills and problem solving skills.
5) Ability to delegate responsibility and solve problems.
IT Support Educational Qualification and Experience
1) Bachelor’s degree in computer engineering or computer science is essential for entry level IT support position.
2) A master’s degree in the above subjects helps in securing better jobs and brighter career prospects.
3) The greater number of computer related courses an aspiring IT support officer does the better it is. IT Support officers are expected to have knowledge of all major IT related fields unlike IT specialists who may have command over one or a few areas.
4) Fresh candidates may get entry level position as junior IT support officers. Big companies hire fresh graduates without any experience. With a few years of experience and a good track record, a candidate can become an IT support manager.
IT Support Salary and Benefits
1) Depending on their qualifications and experience IT support officers earn $50,000 - $90,000. The upper end of this salary data is meant for support managers.
2) Standard benefits that are usually applicable for employees are applicable for an IT support person employed with companies.
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