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BPO Agent Resume |
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Harry Nelson
2816 Keyser Ridge Road
Greensboro, NC 27406
(666)-670-4689
h.nelson@tmail.com
Objective
Looking for a position as BPO Agent in a fast growing outsourcing company where telemarketing, communication and customer service skills will be enhanced to meet acceptable service levels for specific accounts handled by the company.
Summary of Qualifications
Skills in giving technical support for customers via phone
Excellent problem solving and troubleshooting skills
Ability to calm down irate customers
Ability to type 45 wpm
Flexible and high level of customer service
Professional Experience
BPO Agent, January 2007 – Present
Minacs, Austin, TX
Responsibilities
Provided assistance to customers by answering telephone inquiries and requests.
Provided information in tracking, facts gathering, and problem solving.
Escalated customer issues that is beyond the support manifest.
Contacted various internal departments and external resources to clarify information, seek guidance, and gather information to resolve customers’ inquiries.
Mediated customer issues on behalf of the customer.
Call Center Representative, May 2004- December 2006
Planned Parenthood, Central, CA
Responsibilities
Received, managed, and directed calls in accordance with call management scheduling guidelines.
Provided account information as requested.
Communicated requests and responded accurately using the appropriate procedures.
Notified the appropriate personnel when issues or problems arise.
Assisted in the daily operations and efficiency of the response center.
Education
Master’s Degree in Business Management, 2004
New York University
Bachelor’s Degree in Business Management, 2002
New York University
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