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Customer Service Resume

Mark Oconnell
4202 Black Oak Hollow Road
San Jose, CA 95113
(666)-297-2306
m.oconnell@sampleresume.net





Objective: Customer Service Position with the following qualifications:
Over six years experience in diversified sales market
Excellent customer skills
Superb convincing and marketing strategies
Strong sales marketing communications
Sales oriented
Customer Relations
Customer Retention
Needs Assessment
Self-motivated
Detail-oriented
Customer-friendly individual




Technical Skills:

  • MS Word, Excel, Open Office, Spreadsheet
  • Photo shop, PowerPoint, Adobe
  • Internet Applications
  • HTML
  • QuickBooks and Quicken
  • MS Office XP 2003
  • VOIP



PROFESSIONAL EXPERIENCE:
Concentrix, Fallon, NV
Customer Service Representative, January 2009 – Present

Duties:
  • Answered telephone calls within the first two rings.
  • Processed incoming and outgoing contracts.
  • Answered clients’ queries on internet connection.
  • Worked on a 3-shift schedule.
  • Troubleshot initial installation of routers.
  • Prepared reports at the end of the shift.
  • Escalated complex issues to Team Captain.
  • Assisted clients asking for refunds.
  • Guided clients in RMA processing.
  • Utilized VOIP in answering international calls.
Jollibee, Fallon, NV
Customer Service Assistant, 2006 – 2008


Duties:
  • Attended to customers' queries and complaints.
  • Ensured that clients’ orders are promptly and correctly served within the time frame specified.
  • Entertained customer’s inquiries regarding promotional giveaways on “Happy Meal”.
  • Ensured that clients in the Express Section are served within the 6-minute time frame.
  • Instructed cashiers and other dining staff to greet incoming and outgoing customers.
  • Provided assistance to Floor Cashier on giving order slips to customers during peak hours.





Education

B.S. in Management & IT
Auburn University, Auburn University, AL

Associate in Business Administration
Auburn University, Auburn University, AL





Recognitions/Accomplishment:

Recipient, Customer Service Award
Employee of the Year, 2009