www.sampleresume.net
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Customer Service Resume
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Huey Sesco
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1118 Shady Pines Drive
Irvington, KY 40146
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(222)-224-3516
h.sesco@sampleresume.net
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Objective: Customer Service Position with the following qualifications:
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Over six years experience in diversified sales market
Excellent customer skills
Superb convincing and marketing strategies
Strong sales marketing communications
Sales oriented
Customer Relations
Customer Retention
Needs Assessment
Self-motivated
Detail-oriented
Customer-friendly individual
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Technical Skills:
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- MS Word, Excel, Open Office, Spreadsheet
- Photo shop, PowerPoint, Adobe
- Internet Applications
- HTML
- QuickBooks and Quicken
- MS Office XP 2003
- VOIP
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PROFESSIONAL EXPERIENCE:
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Concentrix, Fallon, NV
Customer Service Representative, January 2009 – Present
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Duties:
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- Answered telephone calls within the first two rings.
- Processed incoming and outgoing contracts.
- Answered clients’ queries on internet connection.
- Worked on a 3-shift schedule.
- Troubleshot initial installation of routers.
- Prepared reports at the end of the shift.
- Escalated complex issues to Team Captain.
- Assisted clients asking for refunds.
- Guided clients in RMA processing.
- Utilized VOIP in answering international calls.
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Jollibee, Fallon, NV
Customer Service Assistant, 2006 – 2008
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Duties:
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- Attended to customers' queries and complaints.
- Ensured that clients’ orders are promptly and correctly served within the time frame specified.
- Entertained customer’s inquiries regarding promotional giveaways on “Happy Meal”.
- Ensured that clients in the Express Section are served within the 6-minute time frame.
- Instructed cashiers and other dining staff to greet incoming and outgoing customers.
- Provided assistance to Floor Cashier on giving order slips to customers during peak hours.
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Education
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B.S. in Management & IT
Auburn University, Auburn University, AL
Associate in Business Administration
Auburn University, Auburn University, AL
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Recognitions/Accomplishment:
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Recipient, Customer Service Award
Employee of the Year, 2009
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