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Free Help Desk Manager Resume |
Deandre Barbeau
1977 Shinn Avenue
Pittsburgh, PA 15222
(123)-263-7084
d.barbeau@sampleresume.net
Objective: To be able to work and grow professionally as Help Desk Manager in one of the most established technical call center industries and share my working knowledge with routers, switches, and other networking devices.
Skills:
• Strong leadership and technical skills
• Highly proficient in computer and internet applications
• Working knowledge with switches, routers, and firewalls
• Mathematical and statistical skills
• HTML, C++, AJAX
• Customer-focused
Professional Experience:
Sr. Help Desk Manager, January 2009 - Present
Seagate Technology, Scotts Valley, CA
Responsibilities:
• Performed regular system upgrades to achieve optimum performance of the company.
• Provided assistance to staff regarding hardware and software maintenance.
• Increased company productivity by 75% in the year 2006 by initiating the use of multi-platforms in single chat sessions.
• Introduced significant changes in the company like automatic tracking of emails using AutoSoftware.
• Promoted the use of system caller ID incoming calls.
Jr. Help Desk Manager, March 2006 – December 2008
RCG Information Technology, Edison, NJ
Responsibilities:
• Coordinated with Network Operations staff to track calls and e-mails.
• Determined the cause of critical problems and proposed solutions to curtail occurrence of the same.
• Ensured that prompt and courteous responses are accorded to clients.
• Tested the speed of new configured platforms.
• Conducted intensive training to Call and Chat agents before deployment.
Education
B.S. in Computer Engineering, 2002
University of Colorado, Boulder, CO
Certifications and Affiliations:
• Association of Civil Engineers
• Certificate in Customer Service
• Certificate in Critical Thinking
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