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Free Help Desk Supervisor Resume |
Richard Wallace
4382 Hall Street
Las Vegas, NV 89101
(999)-470-2855
r.wallace@sampleresume.net
Job Objective: To provide quality supervision to the regular operations of the company and ensure effectiveness and efficiency in the completion of its everyday functions. My strong oral skills and excellent customer service abilities will be very helpful in performing my job as a Helpdesk Supervisor.
Skills:
• Self-starter
• MS Office, MS Excel, PowerPoint
• Great customer skills
• Ability to handle irate customers
• Willing to work in shifting schedule
• Strong oral and written communication skills
Professional Experience:
Help Desk Supervisor, July 2007 - Present
Host Hotels & Resorts, Inc, Bethesda, MD
Responsibilities:
• Played a significant role in the success of seminar held in Paseo del Mar.
• Responded promptly to every unexpected circumstance involving customer complaints.
• Ensured that the customers' requests are granted on time.
• Validated the Common Access Card (CAC) presented by hotel guests.
• Oriented the clients on hotel policies, regulations and limitations.
• Offered new services and packages to clients which they can avail at a discounted rate.
Help Desk Staff, May 2004 – June 2007
Trump Hotel/Casino Resort, New York, NY
Responsibilities:
• Prepared data for the monthly meetings with the board of directors.
• Utilized Automatic Call Distribution system for easy access of accounts.
• Provided support to other departments via emails.
• Communicated with other front desk officers regarding room and time availabilities.
• Maintained the good relationship toward the customers by improving the services rendered to them.
• Implemented the use of computer for the efficient work at information desk.
Education:
B.S. in Management, 2000
New Mexico State University, Las Cruces, NM
Certifications and Affiliations:
• Workshop in Advanced and Prompt Customer Service
• Toastmasters Club International
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