Richard Easter
1161 Desert Broom Court
Ridgewood, NJ 7450
(888)-560-2583
r.easter@sampleresume.net
Objective:To be involved in a highly technical organization as IT Engineer and contribute my skills in network service configuration to optimize the performance of the company.
Skills:
• Skilled in network service configuration
• Working knowledge with Cisco routers and switches
• Solid background in Frame Relay, Aggregate and Interface VLAN
• Strong familiarity with VOIP, Wireless Network, procedures, Adobe, Photo shop
• Strong communication skills
Professional Experience:
Sr. IT Engineer, January 2009 - Present
RCG Information Technology, Edison, NJ
Responsibilities:
• Provided technical support to about 5, 000 subscribers.
• Set up internal LAN and Leased Line for one of our largest clients Avon Corporation.
• Attended to trouble and inquiry tickets forwarded by the chat agents.
• Utilized VOIP in communicating with clients and subscribers outside the country.
• Strengthened the efficiency, clarity, and speed of videoconferencing activities.
Jr. IT Engineer, March 2006 - December 2008
Seagate Technology, Scotts Valley, CA
Responsibilities:
• Assisted the IT Team in aligning software and hardware peripherals.
• Ensured that help tickets are responded and attended to within 24 hours upon receipt.
• Provided pre-determined spills and lines to be used by floor agents in answering queries.
• Ensured the security of the company's network and systems by regularly activating firewalls and anti-viruses.
• Monitored the activities of the staff involved in the configuration of Ethernet and LAN.
Education
M.S. in Electrical Engineering, 2006
Pennsylvania State University, University Park, PA
B.S. in Computer Engineering, 2002
Pennsylvania State University, University Park, PA
Certifications and Affiliations:
• Certificate in CMOS Digital and Circuit Design
• Association of Certified Analog Engineers
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