Natasha George
1138 Madeline Ave
Pelham, AL 35124
(222)-523-7865
n.george@emailaddress.com
Objective
Seeking a position as a IT Manager.
Summary of Qualifications
Knowledgeable in configuring network services including Cisco routers and switches for Leased Line connections (Point-to-Point, Frame Relay, Aggregate, MPLS, Interface VLAN, VLAN)
Capable of setting up internal LAN, remote access, dialup, DSL, Leased Line, basic IPVPN, VoIP, DHCP, DNS, Samba, Mail, Proxy, Web, MySQL Server ,TCP/IP , Ethernet, Token Ring, Wireless Network
Uses MS Office, VoIP, Unified Communications, Videoconferencing, Lotus SmartSuite, Adobe Photoshop, Macromedia Dreamweaver, Macromedia Flash MX applications
Professional Experience
IT Manager, January 2007 - Present
Asia Business Services, Inc., Kansas City, Missouri
Responsibilities
Handled a team of technical personnel, provided training, created incentive programs for motivation and monitored performance based on pre-set Key Result Areas
Studied, planned and recommended efficient implementation of cost-effective, secure and highly-available data network with zero downtime for the company
Provided web, phone and email support covering trouble tickets escalated beyond Tier1 customer-care level and timeline
Assisted agents’ difficulties in software handling, as well as PC and peripheral-related concerns
IT Helpdesk, March 2004 - December 2006
Regus Business Centers, Kansas City, Missouri
Responsibilities
Caddied sales in technical presentations and pre-deployment discussions to acquire new potential clients
Recommended appropriate solution, timely and cost-effective scenario options to clients
Monitored each activity based on the timeline defined for projects, including installation, baseline tests and User Acceptance Tests (UAT)
Prequalified opportunities for positioning by sales team
Education
Masters Degree in Information Technology, 2004
University of Arizona
Bachelor of Science in Computer Science, 2002
University of Arizona
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