www.sampleresume.net
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Graduate Resume
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Thomas Brooks
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3410 Holt Street
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West Palm Beach, FL 33401
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(333)-977-1656
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t.brooks@sampleresume.net
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Objective: Looking for a challenging position that will suit my qualifications and skills in the following areas.
Computer Skills:
- MS Word
- MS Excel
- PowerPoint
- Outlook
Clerical Skills:
- 50 words/minute
- Fast and Accurate Typing Capabilities
Communication Skills:
- Eloquent
- Articulate
- Public speaking
Customer Service Skills:
- Prompt service
- Courteous
- Establishing rapport with customers/clients
Internet Skills:
- Efficient surfing/browsing skills
- Email applications
Professional Experience
Customer Service Assistant, 2007 - Present
Broad Band Connex, Harrison, AR
Assigned Duties:
- Handled phone calls from various locations in different parts of the world.
- Provided prompt support to clients who cannot go online.
- Recorded unresolved issues and referred to the Team Manager.
- Performed a-mail support to clients with restricted VOIPs.
Admin Clerk, 2004 - 2007
Haber Inc., Harrison, AR
Assigned Duties:
- Arranged schedules for three executives.
- Drafted resolutions, memorandum and directives.
- Conducted inventory of all dormant accounts using Excel.
- Attended conferences and seminars and imparted the gained knowledge to the company by way of workshops and trainings.
- Made follow-ups through email, phone and letters to clients regarding their status and accounts.
Education:
MBA, 2007
University of North Carolina, Chapel Hill, NC
B.S. in Commerce, Major in Management, 2004
University of North Carolina, Chapel Hill, NC
Trainings/Certifications:
- Certificate in MS Office
- Certificate in VOIP Procedures
- Certificate in DOS
- TESDA, Typing Skills
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