Julie Purdy
7601 Indianapolis Rd
Cumming, GA 30041
(666)-405-2284
j.purdy@emailaddress.com
Objective
Seeking a Position as a Computer Engineer.
Summary of Qualifications
Extensive IT experience
Proficient in front-end and back-end operations
Strong interpersonal, communicative, and organizational skills
Intuitive analytical ability to attain network, system and application level solutions
Vast knowledge and experience in handling computer processes and functions
Good interpersonal, analytical and communication skills
Analytical and problem-solving skills
Professional Experience
Computer Hardware Engineer, January 2007 - Present
Transition Systems Corp, San Francisco, California
Provided technical support to clients as part of customer service program which included tasks involving installation, maintenance and repairs of computer apparatus and peripherals.
Diagnosed computer faults and malfunctions and conveyed these to customers.
Handled issues relating to operating systems and maintenance of equipment.
Ensured quality of service and rendered prompt and effective customer support.
Provided documentation and necessary escalation reports to the supervisor if the issues cannot be handled in time.
Computer Technician Manager, March 2004 - December 2006
CompComms, Inc., San Francisco, CA
Facilitated technical training and operations, project funding outsourcing, project consortium development and management.
Performed technical assistance and support for computer-related services such as hardware and software, to a wide range of customers.
Diagnosed and resolved software, hardware, and remote access problems in client’s equipment.
Established initial connectivity for new equipment, ensuring proper hardware installation and configuration.
Isolated and repaired computer system faults and configuration faults.
Managed a team of technical professionals & engineers for commercial and technical operations.
Education
Masters Degree in Information Technology, 2004
Stanford University, CA
Bachelor of Science in, Computer Engineering, 2002
Stanford University, CA
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