Alexis Bancroft
4808 Sullivan Blvd
Malden, MA 02148
(444)-965-4532
a.bancroft@emailaddress.com
Objective
Seeking a position as a Telecommunications Technician.
Summary of Qualifications
Extensive IT experience
Proficient in front-end and back-end telco operations
Strong interpersonal, communicative, and organizational skills
Sales, pre and post-sales, service provisioning and customer support skills
Vast knowledge and experience in handling IT processes and functions, industry frameworks
Good interpersonal, analytical and communication skills
Analytical and problem-solving skills
Professional Experience
Telecommunications Manager, January 2007 - Present
AT&T Inc., Dallas TX
Set-up VoIP carrier business considering both technical and commercial aspects.
Facilitated interconnection and integration of VoIP carriers and telecommunications companies.
Handled sales, marketing, and product development of IP services for corporations
Closed accounts from direct wins and migrated traffic from to competition.
TelcoSwitching Engineer, March 2004 - December 2006
Sprint Communications, San Francisco, CA
Handled fault isolation and restoration of circuits.
Facilitated service provisioning and activation of requests.
Diagnosed faulty devices and maintenance of switching equipment.
Spearheaded merging of switching testing and maintenance.
Handled installation of IPLC and FR services including interoperability of gateway switch.
Education
Masters Degree in Information Technology, 2004
Stanford University, CA
Bachelor of Science in Electronics and Communications Engineering, 2002
Stanford University, CA
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