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Help Desk Support Sample Resume |
Ashley Keels
2552 Layman Avenue
Fayetteville, NC 28306
(999)-615-3937
a.keels@sampleresume.net
Objective: Creative and customer-oriented IT professional seeking a Help Desk Support position in a highly technical firm. Equipped with knowledge and skills in computer networking, Windows, PC troubleshooting, and Mainframe applications, my goal is to contribute to the huge success of the organization.
Skills:
• Efficient and effective troubleshooting skills
• Strong familiarity with various PC and Laptop models
• Skilled in Spy ware and Virus removal
• Solid background in networking and connectivity applications/procedures
• Excellent customer skills
• Strong command in English
Professional Experience:
Help Desk Support II, July 2007 - Present
Genesys Telecommunications Labs Inc, Daly City, CA
Responsibilities:
• Evaluated and analyzed the status of accounts and orders before performing any support action.
• Attended to billing and installation requests.
• Channeled very urgent and critical issues to the Quick-Response Team for prompt resolution.
• Provided information to clients on new programs and products of the company.
• Notified clients thru SMS of maintenance activities of the company and the temporary inconvenience it would cause to the consumers.
Help Desk Support I, May 2004 – June 2007
Scripps Networks Interactive Inc, Cincinnati, OH
Responsibilities:
• Utilized cube software in inputting new accounts.
• Troubleshot network and connectivity issues.
• Conducted repairs to over 55 PCs and Laptops which saved the company $15, 000 in repair costs.
• Conducted configuration and updates on failing units.
• Provided technical support to a minimum of 20 customers and a maximum of 42.
• Conducted trainings and simulations to new entrants using a classroom setting.
Education
M.S. in Electrical Engineering, 2004
University of Washington, Seattle, WA
B.S. in Computer Engineering, 2000
University of Washington, Seattle, WA
Certifications and Affiliations:
• Customer Service Specialist
• Microsoft Certified Professional
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