Julie Purdy
7601 Indianapolis Rd
Cumming, GA 30041
(666)-405-2284
j.purdy@emailaddress.com
Objective
Seeking a position as a Hospitality Manager.
Summary of Qualifications
Exemplary interpersonal, analysis, persuasion and communication skills
Proficiency and expertise in MS Office: Word, Excel, PowerPoint
Knowledgeable in hotel management and operations
Excellent oral and written communication skills
Possesses strong strategic, sales and marketing, as well as customer service skills
Highly flexible, energetic, motivated, organized and has excellent people management skills
Professional Experience
Hotel Manager, January 2007 - Present
The Hamptons Hotels, San Francisco, CA
Handled the Events Management division for corporate events and special banquets.
Facilitated requests and inquiries regarding room accommodations, event banquet themes, spa packaged services, dinner reservations, etc.
Hired and recruited new staff and administration personnel.
Trained and monitored development of personnel and hotel utilities staff.
Handled scheduling of personnel shifts and work assignments.
Enforced good customer service to guests and potential customers.
Facilities Associate, March 2004 - December 2006
The Shangri-la Hotel, Los Angeles, CA
Properly and politely addressed all customer concerns and queries, at the soonest time possible.
Ensured that booked events and conferences are seamlessly held, without interruptions.
Intricately planned menus and themes and rendered customized party-planning services and ideas.
Managed the food and beverages committee for cleanliness, orderliness and quality.
Ensured that all hotel personnel and staff provide the best and most efficient customer service, in compliance with hotel rules and policies.
Education
M.S. Business Administration, 2004
Yale University, CT
B.S. Hotel Administration, 2002
Yale University, CT
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