Vincent Claps
450 Snug Harbor Rd
Rye, NY 10580
(333)-752-9658
v.claps@emailaddress.com
Objective
Seeking a position as an Information Technology Director.
Summary of Qualifications
Effective written and oral communication skills
Planning, operations and overall management of IT environments
Extensive experience delivering in a Service Level managed practice
Proven team leadership and organizational skills with the ability to motivate a team to deliver high-quality, high-availability services
Expert in I.T. development systems, hardware, software components and programming
Professional Experience
Information Technology Director, January 2007 - Present
BMC Software, Inc., Houston, TX
Developed technology strategies in support of the company’s financial/revenue and operations objectives.
Supervised Information Technology Department staff and ensured constant growth in terms of training.
Developed an annual business plan and operating budget for the department.
Initiated implementation of IT initiatives to ensure that all goals are met.
Ensured achievement of service level agreements for services offered to customers.
Prepared and implemented policies, procedures and standards related to information and telecommunication systems.
IT Staff, March 2004 - December 2006
Affiliated Computer Services Inc., Dallas, TX
Provided IT support to clients and affiliate partners.
Consulted with management regarding all planned and unplanned site engineering activities or future outages.
Contributed to the strategic planning, policy drafting and operational efficiency of network systems.
Designed, developed and tested new systems for operational efficiency and update.
Prepared documentation and progress reports to customers and management.
Education
Masters Degree in Information Technology, 2004
Stanford University
Bachelor of Science in Computer Science, 2001
Stanford University
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