Krystal Pagano
6450 State Route 86
Waikoloa, HI 96738
(333)-653-0428
k.pagano@emailaddress.com

Objective

Seeking a position as a Network Support Engineer.

Summary of Qualifications

Knowledge in security, infrastructure and all layers of the network OSI, TCP/IP, UDP/IP
Vast knowledge in hardware and software solutions
Ability to handle clients and provide them with substantial support needed
Excellent communication skills
Expert and comprehensive knowledge of Network and Routing Protocols, Network Management Tools, Data Distribution Network Tools

Professional Experience

Network Support Engineer, January 2007 - Present
Bureau of Internal Revenue, Massachusetts

Analyzed network trends and processed daily reports for submission to the Network Operations Manager, for further analysis and approval.
Maintained and configured LAN/WAN network load balancers and switching solutions.
Identified network problems and gave resolutions.
Provided Network Operations Support involving LAN/WAN troubleshooting and support.
Provided 24/7 technical network support assistance.

Network Support Agent, March 2004 - December 2006
Adtech, Las Cruces, New Mexico

Assessed network servers security and firmware issues.
Resolved issues onsite for clients experiencing faulty network monitoring units and routers.
Followed standard help desk procedures and administered help desk software to support network troubles and customer complaints.
Escalated trouble ticket to higher levels as required.
Submitted instant resolutions to network problems at the shortest time possible.

Education

Bachelor of Science in Computer Engineering, 2004
University of Arizona