George Rivard
1290 Midland Rd
Fairborn, OH 45324
(888)-651-4035
g.rivard@emailaddress.com
Objective
Seeking a position as a Senior Business Manager.
Summary of Qualifications
Good communication skills
Creative, aggressive, precise, current and thorough
Highly resourceful, driven and patient
Good negotiating and interpersonal skills
Strong organizational and analytical skills
A high standard of computer literacy
Professional Experience
Senior Business Manager, January 2007 - Present
Access Worldwide Communications, Inc., Arlington, VA
Gave a clear business direction to the company by identifying revenue and financial goals.
Taught and inculcated knowledge to constituents to support future product enhancements.
Handled and ensured that team’s morale and spirits are up, which are essential in success.
Conducted team buildings and interpersonal activities to mold and change company members’ mindset and allow for flexibility and understanding.
Controlled the financial aspect of the business.
Identified objectives and plotted tactical and strategic plans to help achieve business goals.
Promoted, discussed and explained policies, laws and rules associated with partner engagements.
Ensured that internal systems are properly and efficiently working to avoid downtime and loss of revenue.
Customer Business Manager, March 2004 - December 2006
Applied Marketing Science, Waltham, MA
Managed customer service department which included the technical and marketing support.
Allocated resources based on priority, value and revenue.
Handled customer service, requests processing and complaints on fraud.
Shortlisted roster of part-time and full-time employee pool.
Supervised subordinates based on expected and predefined Key Result Areas.
Education
M.S. in Business Management, 2004
University of California, CA
B.S. Business Development, 2002
University of Arizona, AZ
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