Travis Thornton
1576 Grass Farm Rd
Rockford, AL 35136
(111)-513-5079
t.thornton@emailaddress.com
Objective
Seeking a position as a Technical Support Supervisor .
Summary of Qualifications
Extensive IT experience
Proficient in front-end and back-end operations
Strong interpersonal, communicative, and organizational skills
Intuitive analytical ability to attain network, system and application level solutions
Vast knowledge and experience in handling IT processes and functions, industry frameworks
Good interpersonal, analytical and communication skills
Analytical and problem-solving skills
Professional Experience
Technical Support Supervisor, January 2007 - Present
Control Data Corporation (CDC), San Francisco, California
Handled a team of technical support agents and engineers.
Performed technical assistance of computer hardware and software for a wide range of customers.
Supported email and configured internet connection requests from customers.
Diagnosed and resolved software, hardware, cable media, and remote access problems related to client’s internet connection.
Provided user support on software, hardware and operating systems (Win98, Win2k, WinXP, Linux).
Established initial connectivity for new stations, ensuring proper hardware installation and configuration.
Technical Support Representative, March 2004 - December 2006
CNET Networks, Inc., Los Angeles, California
Processed requests for DNS, Email and Web Hosting activation as well as domain registration.
Requested IP block and allocation baseline support, DSL, Leased Line and Dedicated T1 bandwidth management.
Advised clients through phone and email regarding status of requests.
Supported clients’ queries regarding DNS Entries, Mail Exchange server interconnectivity and WWW Record and FTP Accounts.
Provided feedback within 24 hours to the client to be able to close the trouble ticket.
Education
Masters Degree in Computer Engineering, 2004
Stanford University, CA
Bachelor of Science in Management Information Systems, 2002
Stanford University, CA
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