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Customer Support Manager Resume Template
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Mike Skinner
3050 Upton Avenue
Bar Mills, ME 4004
(444)-636-9826
m.skinner@sampleresume.net
Job Objective: Highly skilled customer support manager seeking to join a new environment and contribute to its growth and development using my expertise in client support management. My wide experience in the call center industry will be very advantageous in meeting the company’s objectives
Skills:
• Outstanding customer service abilities
• Effective communication skills
• Extensive experience in the call center industry
• Adept in computer and internet applications
• Excellent time management skills
Professional Experience:
Customer Support Manager, July 2007 - Present
Teledyne Technologies Incorporated, Thousand Oaks, CA
Responsibilities:
• Delivered prompt customer support to clients from all over the world.
• Expedited the processing of product replacements.
• Arranged schedules of shipments and delivery requests.
• Supported the sales team in online marketing of new products.
• Improved the customer service programs involving delivery, merchandising, and advanced orders.
Customer Support Specialist, May 2004 – June 2007
Telephone & Data Systems, Chicago, IL
Responsibilities:
• Provided assistance to clients who could not get access on the internet.
• Requested for the client’s name, current OS and IP location for reference purposes.
• Ensured customer satisfaction by soliciting feedback in the form of survey forms.
• Determined the suitable software that will work for the client’s current OS.
• Visited company web sites and monitored the posted blogs and acted on those accordingly.
Education:
MBA, Marketing, 2004
Lehigh University, Bethlehem, PA
B.S. in Marketing Management 2000
Lehigh University, Bethlehem, PA
Certifications and Affiliations:
• Certified Customer Service Specialist
• Business Management Training
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