www.sampleresume.net
|
|
|
|
Application Support Resume
|
Melvin Anderson
2358 Cedar Street
Walnut Ridge, AR 72476
(888)-839-3222
m.anderson@sampleresume.net
Objective: To be able to work as Application Support Engineer in a stable company where my application support experience in preventive maintenance will be helpful in providing excellent technical support to all levels in the organization.
Skills:
• Functional Requirement Specifications
• System Requirement Specifications
• Skilled in using Vista, MS 2003-2007, Excel
• Excellent troubleshooting skills
• Skilled in preventative maintenance
• Excellent familiarity with all desktop applications
Application Support Experience:
Sr. Application Support Engineer, July 2007 - Present
Affiliated Computer Services, Inc, Dallas, TX
Responsibilities:
• Provided first level support to all levels in the organization.
• Improved the current business applications.
• Ensured that projects are completed within the specified budget and schedule.
• Implemented the strict observance for control procedures.
• Resolved Vista and XP-relates issues.
Jr. Application Support Engineer, May 2004 – June 2007
Affinia Group Inc, Ann Arbor, MI
Responsibilities:
• Located lost data using data tracker.
• Activated and de-activated other software programs as deemed necessary.
• Restored files that were mistakenly deleted in the database.
• Upgraded Microsoft desktop applications including Anti-viruses.
• Improved mainframe connections for efficient networks.
• Evaluated all the connections on Windows NT 4.0 platform.
Education
B.S. in Computer Engineering, 2000
University of California, Davis, CA
Certifications and Affiliations:
• Association of Computer Engineers
• Certificate in Desktop Applications
|
|
|
|
|
|
|
|