Jenna Castaneda
551 Whitney Portal Rd
Camarillo, CA 93012
(111)-450-8853
j.castaneda@emailaddress.com
Objective
Seeking a position as a Application Support Manager.
Summary of Qualifications
Strong leadership and teamwork attributes
Good negotiating and interpersonal skills
Strong organizational skills
Good numeracy skills and a knowledge of statistics
A high standard of computer literacy
Professional Experience
Application Support Manager, January 2007 - Present
Siemens IT Solutions and Services Inc., Chicago, IL
Worked with Help Desk and Network Operations staff as appropriate to determine and
Resolved problems received from clients.
Interacted with numerous computer platforms in a multi-layered client server environment.
Trained and oriented staff on use of hardware and software.
Recommended and / or performed upgrades on systems to ensure longevity.
Application Support Technician, March 2004 - December 2006
Reveal, Bedford, MA
Assessed functional needs to determine specifications for purchases.
Worked with vendor support contacts to resolve technical problems with desktop computinequipment and software.
Responsible for hardware equipment, including wiring and telecommunications connectivity.
Tracked and documented all incoming problems and resolutions into Help Desk tracking system, communicating resolutions to appropriate staff and users.
Education
Masters Degree in Computer Engineering, 2004
Stanford University
Bachelor of Science in Computer Science, 2001
Stanford University
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