George Rivard
1290 Midland Rd
Fairborn, OH 45324
(888)-651-4035
g.rivard@emailaddress.com
Objective
Seeking a position as a Call Center Agent.
Summary of Qualifications
Excellent skills in customer care relations
Possesses an aggressive, dynamic but friendly and patient personality
People-oriented, tactful and empathic and a good listener
Adequate knowledge of phone etiquette
Excellent communication skills, very articulate
Ability to plan and prioritize workloads and delegate accordingly
Proficiency in web-based software such predictive dialers and CRM, and other computer skills
Professional Experience
Team Lead-Contact Center Services, January 2007 - Present
SPI, Inc, Chicago, Illinois
Maintained existing customers and attracted new company prospects to increase and widen customer base.
Maximized revenue opportunity and productivity through excellent customer relations and account management.
Took every incoming and outgoing calls as an opportunity to make sales or retain customers.
Trained call center agents regarding product to be offered, objection handling and follow-up call scripts and strategies.
Monitored team’s performance in terms of service levels, call handling efficiency and speed, customer appraisal and work attitude.
Call Center Representative, March 2004 – December 2006
Teleglobal Performance Corp., Decatur, AL
Handled maintenance of customers by providing excellent customer service and assistance thru phone and email.
Listened to client’s requests and complaints about services and escalated them for processing and provision, within a 24-hr time turnaround from time of call.
Submitted daily call reports regarding customer status and account development.
Performed clerical and other call center duties as required and as assigned by the Team Lead.
Education
B.S. Mass Communications, 2004
Princeton University, NJ
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