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Call Center Resume
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Melvin Anderson
2358 Cedar Street
Walnut Ridge, AR 72476
(888)-839-3222
m.anderson@sampleresume.net
Objective: To join a highly competitive call center industry in the world and maximize the companys output and productivity by providing great customer service to meet the company's stated missions and goals.
Skills:
Extensive experience in Call Center environment
Willing to work in graveyard shifts
Excellent vocabulary skills
Coaching and friendly style of management
Great customer service skills
Excellent time management skills
Call Center Experience:
Call Center Manager, July 2007 - Present
Global Payments Inc, Atlanta, GA
Responsibilities:
Approved or disapproved leave of absences of employees under supervision as deemed necessary.
Reported on a 3-shift schedule.
Supervised floor agents and ensured that Team Captains are on duty.
Hired, trained and evaluated agents.
Identified areas to be improved to optimize service to customers.
Call Center Supervisor, May 2004 June 2007
Global Partners LP, Waltham, MA
Responsibilities:
Acted promptly on issues elevated by the chat support team.
Recommended to HR Managers agents that are qualified for Skill 5 support.
Notified agents of their quarterly performance and provided counseling as needed.
Evaluated the Key Performance Index of the agents under supervision.
Utilized VOIP in answering calls from clients all over the world.
Education
B.S. in Mass Communications, 2000
New Mexico State University, Las Cruces, NM
Certifications and Affiliations:
Toastmasters Club
Intensified Training in Customer Service
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